Ask An Expert: If Dealing With Health Insurance Makes You Want to Cry, Read This

Raise your hand if you’ve had an entire day, week, month, (even year) ruined because of one painstakingly confusing call with health insurance. Yeah, we’ve been there. Which is why we chatted with the two of the co-founders of Sheer Health — an app and online platform that will save you time, money, and ensure you “never have to deal with your health insurance again” — to get the lowdown on how they actually work. In plain English, too. 

Featured Expert(s)

Ben Howard - Co-founded Sheer Health in 2022.

Jeff Witten - Co-founded Sheer Health in 2022. Since then, Sheer Health has helped members get nearly $7 million back on medical bills.

Why is medical billing such a mess? 

That’s a great question. It’s bigger than medical billing as the entire health insurance system is a mess. Typically there are three parties (sometimes more) involved in a healthcare interaction; the doctor and the patient and the insurance company. Only, the insurance company — the one that decides what’s covered, what’s not, and how much the doctor gets paid for each visit — is the only party not at the appointment. It’s crazy.

Why do people need Sheer Health? 

If you’ve ever had to deal with your health insurance, you know how confusing and frustrating it is to understand what’s covered, how much your appointment will cost, or whether or not you’re overpaying for your prescription. Sheer Health removes the confusion while empowering people to get the care they need when they need it. With Sheer Health, you never have to deal with your health insurance again.

Ok, but what exactly is Sheer Health? 

Sheer Health is an app and online platform that helps people navigate the complex world of health insurance, healthcare, and medical billing. You start by connecting your health insurance account in the Sheer Health app where we’ll review all of your past claims to ensure that your benefits have been accurately applied. We’ll find and fix errors in your billing, identify if you’ve overpaid for anything, and help you feel confident and knowledgeable about your benefits. Our goal is straightforward: To save you time and money, and ensure you never have to deal with health insurance again.

What’s a common problem members face, and how does Sheer Health help solve it? 

We see a lot of out-of-network claims come through as more doctors are replacing working with health insurance companies with more direct care for their patients. We help our members navigate out-of-network care to ensure maximum reimbursements. When a member receives a bill and doesn’t know how to navigate the claims process, we help identify the claim’s qualifications, review the bill to ensure there are no errors, submit the claim, and proactively monitor to ensure that benefits are accurately applied. Members don’t have to worry about paperwork, denied claims, or follow-ups. We handle it all.

Why is this type of service important? 

As healthcare costs rise, it’s becoming increasingly difficult to navigate benefits, find the time to call insurance to assess coverage, or know if you’re overpaying for a prescription. Simply put, something needs to change. People need a partner they can trust. Sheer Health isn’t waiting for the healthcare system to change. We’re stepping in now because people deserve to get the care they need, when they need it, without worry.

What’s one thing readers can do to take control of their healthcare costs? 

Download the app for free, or visit sheerhealth.com to sign up. It takes 10 seconds to register and connect your insurance. Then, we’ll get to work for you.